Terms and Conditions
1. Introduction
At Sisonke Software Solutions, your privacy matters.
We are committed to protecting your personal information and ensuring it is handled responsibly, transparently and in accordance with the provisions of the Protection of Personal Information Act No. 4 of 2013 (“PoPIA”).
This Privacy and Payment Policy read with our standard terms and conditions governs how we collect, use and protect your information when you visit our website (www.sisonke-solutions.co.za) or use our services; and is compiled pursuant to the provisions of section 51 of PoPIA.

2. Information We Collect
We may collect personally identifiable information that you voluntarily provide, including:
1. Full name;
2. Email address;
3. Phone number;
4. Company name; and
5. Any details submitted via forms, emails or direct communication.
We also collect non-personally identifiable data, such as:
1. IP address;
2. Browser type; and
3. Device and usage information via cookies and analytics tools.

3. How We Use Your Information
We use your information to:
1. Respond to inquiries or service requests;
2. Provide and support services and software;
3. Improve website performance and functionality;
4. Send newsletters or marketing emails (opt-out available); and
5. Comply with all legal obligations and protect our rights.
The legal basis for processing may include:
1. Your explicit consent;
2. Contractual necessity;
3. Compliance with legal obligations; and
4. Legitimate interest (when not outweighed by your rights).

4. Consent
By using our platform, you consent to the collection and processing of your personal data as outlined. You may withdraw consent at any time by contacting us (see Section 16).

5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and understand how our website is used.
Managing Cookies:
You may disable cookies in your browser settings, though this may impact website functionality.

6. Information and/or Data Retention
Personal information and/or data is retained only for as long as necessary to fulfil its intended purpose or comply with legal requirements. When no longer needed, personal information and/or data is securely deleted or anonymised.

7. Information and/or Data Security
We implement compliant administrative, technical and physical safeguards to protect your information from unauthorised access, alteration or loss. While we strive to use commercially acceptable means to protect your information and/or data; no method is 100% secure.
In circumstances where we have provided you with a password which enables you to access our servers, you are responsible for the safekeeping and confidentiality of such password.

8. Third-Party Payments
All online payments are handled through secure, external platforms (e.g.Yoco, PayFast, PayPal).
Sisonke does not collect, store nor access any payment information entered via these third-party external platforms.
We are not liable for and are indemnified against any:
1. Third-party data breaches.
2. Unauthorised transactions; and
3. Losses resulting from external payment processing.

Please acquaint yourself with the respective privacy policies and terms of any such payment provider(s) you transact with.

9. Sharing Your Information
We do not sell or rent your personal information and/or data. We may, however, share information and/or data with:
1. Trusted service providers (under non-disclosure agreements);
2. Legal or regulatory authorities where required; and
3. Entities involved in commercial transactional activities.

10. International Information and/or Data Transfers
Where information and/or data is transferred outside the Republic of South Africa, we implement appropriate safeguards – such as standard contractual clauses – to ensure legal compliance and information and/or data protection.

11. Your Rights Under PoPIA
You have the right to:
1. Access, correct or delete your personal information and/or data;
2. Object to certain types of processing;
3. Opt-out of marketing communications;
4. Withdraw consent (where processing is based on consent); and
5. Lodge complaints with the Information Regulator.
To exercise these rights, contact us (see Section 16).

12. Breach Notification
In the event of a data breach that may impact your personal information, we will notify you promptly and follow PoPIA-prescribed procedures, including notifying the Information Regulator where required.

13. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the content, privacy practices nor policies of those sites – even where such third parties are our customers. Please acquaint yourself with their terms before sharing your information.

14. Children’s Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect data from minors. If such data is discovered, it will be promptly deleted.

15. Policy Amendments
This Privacy and Payment Policy may be updated periodically. Any material amendments will be posted on our website and – where appropriate – communicated directly to users.

16. Contact Information
If you have any questions or concerns about this Privacy and Payment Policy; or would like to exercise your rights; or you require any additional information regarding our privacy practices please contact us as detailed below:

Information Officer: Nicolaas Liebenberg
Email: info@sisonke-solutions.co.za
Phone: +27 21 447 1095/6
Website: www.sisonke-solutions.co.za
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