Privacy Policy
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Company name
- Any other details you provide through forms, emails, or other means
We may also collect non-personally identifiable information, such as:
- IP address
- Browser type
- Device information
- Usage patterns through cookies and analytics tools
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries or requests.
- To provide services and support related to your use of our products.
- To improve our website and services.
- To send promotional emails or newsletters (you can opt-out at any time).
- To comply with legal obligations and protect our rights.
Legal Basis for Processing:
- We process personal data based on the following legal grounds:
- Your explicit consent.
- Necessity for the performance of a contract.
- Compliance with legal obligations.
- Our legitimate interests, provided they do not override your rights.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and gather information about website usage. Cookies help us analyze website traffic, customize content, and improve functionality.
Managing Cookies:
You can manage or disable cookies through your browser settings. Note that disabling cookies may impact your experience on our site.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal requirements. When information is no longer needed, we securely delete or anonymize it.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
- Trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
- Authorities or other parties if required by law or to protect our rights.
- Third parties in the event of a merger, acquisition, or sale of assets.
7. International Data Transfers
If your personal information is transferred or processed outside South Africa, we take appropriate measures to ensure it is protected, such as using standard contractual clauses or other mechanisms recognized by applicable data protection laws.
8. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of receiving marketing emails.
- Withdraw your consent for data processing (where applicable).
- Lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated.
- To exercise these rights, please contact us using the information provided below.
9. Breach Notification
In the event of a data breach, we will notify affected individuals and the appropriate regulatory authorities promptly, in compliance with applicable laws.
10. Third-Party Links
Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. If significant changes are made, we will notify you through the website or via email where applicable.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:
Sisonke Software Solutions
Email: info@sisonke-solutions.co.za
Phone: +27 (0) 21 123 4567
Website: www.sisonke-solutions.co.za
This Privacy Policy was last updated on 27/22/2024