Netop Remote Control

Core Features of Netop Remote Control

• Remotely support and manage laptops, workstations, servers, POS, embedded systems, and mobile devices.
• Broad platform support including Windows, Mac, Linux and Android.
• Fast screen transfer and remote keyboard and mouse control for real-time, effective support
• Use a single support interface for both attended and unattended systems using installable and temporary components
• Use an offline list of remote connections for use when your machine is away from the corporate network
• Allow users to contact the Service Desk team using request help notifications

Support Staff Features

• Simple monitoring capabilities with no keyboard and mouse interaction
• Communicate with end-users through live chat, audio & video
• Push canned messages for common support queries and send URL redirects
• Send and retrieve clipboard content for quick access and sharing of information
• Two-way drag-and-drop file transfer with optimization tools including delta transfer and crash recovery
• Provide multiple access to the same machine allowing collaboration and escalation
• Utilize marker mode for screen annotation to help resolve customer issues faster and help with collaboration
• Execute common Windows functions and provide user notifications including restart, log-off, lock and shutdown
• Lock the remote keyboard and mouse upon or during a session to resolve issues quicker
• Blank the remote display for privacy during a remote support session
• Customize and send hotkeys for quick access to common functions including Ctrl+Alt+Del, Ctrl+Esc and Alt+Tab
• Demonstrate your screen to the customer and restrict running applications for privacy purposes

Administrative Features

• Manage system BIOS on computers with no active OS using Intel vPro support
• Manage system services, registry, processes and event logs
• Diagnose problems through a remote command prompt window without interrupting the remote user
• Gather detailed information about hardware and software assets
• Store remote connections in a customized hierarchy and share between Supporters for easy management and access
• Define a list of common applications, documents and web resources that can be launched remotely
• Send messages to one or more users for notification purposes
• Create snapshots of the remote machine and save to a file
• Redirect application ports through a secure tunnel allowing management of GUI-less systems, whilst maintaining regulatory compliance